Project Planning: Putting It All Together (W5)
1. What do project managers need to identify before creating a communication plan?
A: Recipients, communication methods, goals of communication, and barriers to communication
2. How can you foster effective communication within your team? Select all that apply.
A:
- Obtain feedback and incorporate it going forward
- Recognize and understand individual differences
3. What is the purpose of a communication plan?
A: Organize and document the processes, types, and expectations of communication
4. As a project manager, you have a weekly video conference with stakeholders as part of your communication plan. What two additional details should the communication plan include?
A:
- Goal
- Key dates
5. What potential barriers should you consider when making a communication plan? Select all that apply.
A:
- Time zone limitations
- Privacy or internet access issues
- Linguistic and cultural differences
6. What are the key benefits of a communication plan? Select all that apply.
A:
- Keeps people engaged and motivated throughout the project
- Improves overall effectiveness of communication
- Involves stakeholders in effective conversations
7. Which of the following communication methods is most appropriate for high-level stakeholders who don't need detailed project updates?
A: Newsletters that summarize key milestones and project progress
8. What questions can project managers ask to optimize and streamline communications? Select all that apply.
A:
- What is working in how we communicate with you about the project?
- How can we improve communication with you?
- What is not working or is not effective in our communication?
9. What project management best practice includes documenting plans and making them available to stakeholders?
A: Knowledge management
10. What document acts as a quick reference guide to help team members find files they frequently access in one place?
A: A centralized planning document
11. Which of the following is true of effective communication in project management? Select all that apply.
A:
- It helps projects run on time and meet expectations
- It is clear, relevant, and frequent
- It continues throughout the entire project
12. As a project manager, part of your communication plan is to identify risks and present barriers in-person. What additional details does the communication plan need to include? Select all that apply.
A:
- Type of communication
- Resource location
- Frequency
13. Which tools can help determine the best type of communication for each person or role involved with the project? Select all that apply.
A:
- RACI chart
- Stakeholder map
14. Which of the following could a project manager include in a centralized planning document, also known as dashboard? Select all that apply.
A:
- A brief project description
- Instructions for how to use the sheet
- Links to any non-spreadsheet files
15. An effective communication plan can help with which of the following processes? Select all that apply.
A:
- Project continuity
- Change management
16. Which of the following communication methods are most appropriate for core project team members? Select all that apply.
A:
- Daily meetings to report on project progress
- Virtual check-ins to answer questions
17. How can project managers ensure plan visibility for stakeholders? Select all that apply.
A:
- Manage document permissions to give access to relevant information
- Keep documents in a centralized location
18. Why should you share your communication plan document with your team? Select all that apply.
A:
- Ensure you aren't missing crucial information
- Let them offer feedback
- Make them aware of the plan
19. Which of the following are best practices for concise emails? Select all that apply.
A:
- Lead with key points and action items
- Add a note at the top that some details may not be relevant to certain recipients.
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