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Project Management Weekly Challenge 15_Updating

 

Project Execution: Running the Project (W2)


1. As a project manager, you’re overseeing a product launch. You meet with customers to determine the product’s quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent?

(During which step of the quality management process does a project manager ask questions such as: "How I determine if the quality measures will lead to project success?" and "What outcome do my customers want at the end of this project?")

A: Quality planning

2. Which quality management concept must be well-defined at the beginning of the project to help avoid rework and schedule delays?

A: Quality standards

3. A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?

A: Trust-building

4. During a user acceptance test (UAT), the users identify outliers that the original requirements didn't account for, such as a extreme use of the product. What UAT quality control step does this represent?

A: Edge cases

5. Before running a process improvement experiment, a project manager needs to first identify processes to change and leave unchanged. What’s the experiment-related term for the unchanged process?

A: Control group

6. As a project manager, you identified a process-based problem you’d like to improve. Before implementing a solution, you conduct performance metrics and data collection. This establishes baseline data that will determine success. What DMAIC step did you apply?

A: Measure

7. As a project manager, you learn a customer is not satisfied with the quality of a finished product. You have already identified the root cause and brainstormed solutions to the problem with the team. Now, you and the team attempt to fix the problem by implementing a solution. Which PDCA step did you apply?

A: Act

8. Who can take a beneficial process improvement from one project and implement it across several projects?

A: Program

9. A team successfully delivers a product feature to a client, but misses the deadline. What should the project manager do to investigate why the product feature was late?

A: Hold a retrospective

10. As a project manager, you hold a retrospective. During the meeting, you have a discussion about risks that could become issues if not addressed this quarter. You also inform the team that you’re passing ownership of the project to someone else. In the retrospective notes, you include the contact information of the new project manager and links to any relevant documentation. Which retrospective step does this represent?

A: Future consideration

11. A project manager is considering process improvements. They identify that their team is too slow when delivering a service. They have an educated guess about what's causing the problem and how to fix it. What's the term for this educated guess?

A: Hypothesis

12. As a project manager, you learn a customer is not satisfied with the quality of the finished project. To fix the problem, you fix the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?

A: Plan

13. Which parts of a company ecosystem rely on continuous improvement to have collective and separate successes? Select all that apply.

A:
- Projects 
- Programs
- Portfolios

14. Who can take a beneficial process improvement from one project and implement it across several projects?

A: Program Manager

15. As a project manager, you're doing a user acceptance test (UAT) to test your product. You present your users with the visual mockup of the product and walk them through each step they need to take to use the product. What  UAT quality control step does this scenario represent?

A: Critical User Journey

16. As a project manager, you learn a customer is not satisfied with the quality of the finished product. To fix the problem, you first identify what you believe is the root cause and brainstorm solutions with your team. What PDCA step did you apply?

A: Plan

17. To receive authentic and honest feedback from customers, what strategy should a project manager use?

A: Ask open-ended questions and listen to the customer's current state versus their desired state

18. As a project manager, you identify a process-based problem you'd like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it's impacting their performance. Which DMAIC step did you apply?

A: Analyze

19. As a project manager, you hold a retrospective. During the meeting, you give the team an opportunity to discuss risks that materialized: Were there any gaps between the original plan and its execution? Which retrospective step does this represent?

A: Lessons learned

20. As a project manager, you're overseeing the launch of a new product: a portable, solar-powered stove. Before beginning the project, you set a criteria for the desired outcome: it must maintain a specific cooking temperature for a set period of time. Which quality management concept does this criteria represent?

A: Quality Standards

21. As a project manager, you learn that a product is behind schedule. After communicating the delay to the customer, you listen to their frustrations, address them, and find a solution beneficial for both of you. Which soft skill does this represent?

A: Empathetic listening

22. As a project manager, you identified a process-based problem you'd like to improve, found its root cause, and implemented a solution. Now, your monitor the new process to ensure the changes are beneficial to team. Which DMAIC step are currently applying?

A: Control

23. Fill in the blank:
The way a project manager decides to structure a retrospective depends on ________.

A: 
- project sponsor preference
- team and workplace
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