Project Execution: Running the Project (W2) 1. As a project manager, you’re overseeing a product launch. You meet with customers to determine the product’s quality standards. Then, you create processes and documentation necessary to achieve the expected quality. Which quality management concept do these tasks represent? ( During which step of the quality management process does a project manager ask questions such as: "How I determine if the quality measures will lead to project success?" and "What outcome do my customers want at the end of this project?") A: Quality planning 2. Which quality management concept must be well-defined at the beginning of the project to help avoid rework and schedule delays? A: Quality standards 3. A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communi...